Monday 23 July 2018

ATM DISPENSE ERROR: COURT FIXES DATE FOR JUDGEMENT



In 2016 a lawyer sued FCMB Ltd and UBA Plc over ATM partial dispense error. The lawyer had tried to withdraw the sum of N8,000 from his account with FCMB on UBA ATM, the machine partially released cash but before he could pick it up, the cash was retracted by the ATM. FCMB refused to make a refund after a request by the lawyer on the grounds that the transaction was successful according to UBA. In the course of trial, UBA provided ATM Electronic Journal and CCTV video footage and ATM camera still photos, which only showed the lawyer standing by the ATM but did not show him picking money from the machine, to prove that the ATM presented the sum of N8,000 which was taken by the lawyer.



On the 13th of July, 2018 the Final Written Address of parties in the case were adopted. The case was then adjourned to 21st of September, 2018 for judgement. This is hoping that the court will enter judgement in favour of the customer so as to give other multitude of customers who have suffered a similar fate at the ATMs of banks in Nigeria, the courage to seek redress in a court of law where the bank refuses to reverse the failed transaction and make a refund to the customer.

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