If you subscribe for the one month Blackberry Internet Service (BIS) plan on Glo, Etisalat and Airtel and you check the status of your subscription they inform you via sms of how much data in MB(megabytes) you have left for the plan. This enables a subscriber to better manage his data usage and ensure the subscriber doesn't exhaust his data and therefore the subscription before the end of the one month.
However, the story isn't the same
with MTN as when you check the status of your BIS they only inform you via sms
that you are within the Fair Usage Plan and if you are not they also inform you
of that fact without showing you the ACTUAL data in MB that is remaining on
your subscription.
I
do not think MTN is being fair to its customers/subscribers and that is not right.
In fact they could actually be breaching the General Consumer
Code of Practice
published by the Nigerian Communications Commission pursuant to section
106 of the Nigerian Communications Act 2003 which imposes a duty on service
providers such as MTN to provide consumers with information on their services
that is
complete, accurate,
and up to
date and in
simple, clear language. Below is a screen shot of the
status inquiry of MTN and Glo one month BIS respectively:
In
view of the foregoing, can it be said that MTN has provided its customers or
consumers of her one month BIS plan, information on the status of their
subscription that is COMPLETE and ACCURATE? In my opinion, I don't think so!
I therefore call on the relevant authorities such as the Nigeria
Communications Commission and the Consumer Protection Council of Nigeria to
wade into this matter and direct MTN to provide her consumers of the one month
BIS plan, information on the status of their subscription that is COMPLETE and
ACCURATE just like Glo, Etisalat and Airtel does.
