INACCURATE AND INCOMPLETE BIS DATA USAGE REPORT BY MTN

If you subscribe for the one month Blackberry Internet Service (BIS) plan on Glo, Etisalat and Airtel and you check the status of your subscription they inform you via sms of how much data in MB(megabytes) you have left for the plan. This enables a subscriber to better manage his data usage and ensure the subscriber doesn't exhaust his data and therefore the subscription before the end of the one month.

However, the story isn't the same with MTN as when you check the status of your BIS they only inform you via sms that you are within the Fair Usage Plan and if you are not they also inform you of that fact without showing you the ACTUAL data in MB that is remaining on your subscription.

I do not think MTN is being fair to its customers/subscribers and that is not right. In fact they could actually be breaching the General  Consumer  Code  of  Practice  published by the Nigerian Communications Commission pursuant to section 106 of the Nigerian Communications Act 2003 which imposes a duty on service providers such as MTN to provide consumers with information on their services that  is  complete,  accurate,  and  up  to  date  and  in  simple,  clear  language. Below is a screen shot of the status inquiry of MTN and Glo one month BIS respectively:

In view of the foregoing, can it be said that MTN has provided its customers or consumers of her one month BIS plan, information on the status of their subscription that is COMPLETE and ACCURATE? In my opinion, I don't think so!

I therefore call on the relevant authorities such as the Nigeria Communications Commission and the Consumer Protection Council of Nigeria to wade into this matter and direct MTN to provide her consumers of the one month BIS plan, information on the status of their subscription that is COMPLETE and ACCURATE just like Glo, Etisalat and Airtel does.

 

DON'T IGNORE THAT UPDATE NOTIFICATION ON YOUR SMARTPHONE OR DEVICE

Mimidoo and Hembafan are smartphone freaks. They are young adults who love to use high-end smartphones. Mimidoo uses a BlackBerry Passport while Hembafan uses a HTC One (M8). The following conversation ensued between Mimidoo and Hembafan.

Mimidoo: I hate these updates notification I keep seeing on my BB. If it’s not ‘updates available for BBM,” it’d be “updates available for Whatsapp or PicMix”. Babe, (referring to Hembafan) do you often get these updates notification too?

Hembafan: I do get them too. The annoying thing is that even after you update the apps, you don’t see any changes in their features or functions. At most you see a few new smileys after updating the BBM. In fact I've updated the WhatsApp app on my phone twice but I didn’t notice any new feature or function.

From the conversation above, it can be deduced that there is a misunderstanding among many users of smartphones and users of computers/computer-like devices who are routinely required to install updates for softwares (apps) and operating systems (OS) installed on their devices (smartphones, computers etc.)

Updates aren't necessarily meant to introduce new features/functions for apps or operating systems. Assuming you buy a car and install an anti-theft security system in the car and after six months the security company that installed the system discovers a flaw or fault in the system to the effect that if urine touches the alloy wheels of the car, the anti-theft security system would be disabled and the company offers to fix the flaw free of charge, won't you allow them to fix the flaw? Or according to Justin Pot in “How & Why You Need To Install That Security Patch”:

Pretend you bought a security system for your house, because you need to protect an extremely valuable diamond. Two years after the system is set up, the company that installed it for you notices a flaw: criminals who clap three times while bouncing on one leg cannot be detected. If the company that installed your security system offered to fix this vulnerability, free of charge, would you let them? Of course you would. Think of patches (updates) the same way.

To understand what updates do and why the next time you get that update notification on your device you SHOULD NOT ignore it click HERE